FAQ

PAYMENTS

CAN I PAY WITH KLARNA?

WE ACCEPT KLARNA FOR HASSLE-FREE SHOPPING. YOU CAN EITHER PAY NOW, PAY LATER OR SLICE IT.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT
  • APPLE PAY
  • AMEX
  • VISA AND MASTERCARD
  • KLARNA
  • GOOGLE PAY

IS IT SAFE TO USE MY CREDIT CARD?

OUR WEBSITE USE ENHANCED SECURITY MEASURES AND ENSURE SAFE ONLINE SHOPPING EXPERIENCE.

SHIPPING

WHERE CAN I TRACK MY ORDER?

YOU WILL SOON BE ABLE TO TRACK YOUR ORDER DIRECTLY ON OUR WEBSITE.

WHEN WILL MY ORDER ARRIVE

ORDERS ARE PROCESSED MONDAY-FRIDAY, EXCLUDING THE WEEKEND AND MAJOR HOLIDAYS.
1-3 BUSINESS DAYS (SWEDEN)
3-5 BUSINESS DAYS (EU) NOT AVAILABLE NOW.
3-8 BUSINESS DAYS (REST OF THE WORLD) NOT AVAILABLE NOW.

DO YOU OFFER INTERNATIONAL SHIPPING?

NO, WE DO NOT OFFER WORLDWIDE SHIPPING AT THE MOMENT, BUT We ARE WORKING ON IT.

RETURN & EXCHANGE

CAN I RETURN MY ORDER?

YOU HAVE THE RIGHT TO CANCEL AND RETURN YOUR ORDER WITHIN 14 DAYS IF YOU ORDER WITHIN EU. READ MORE ON OUR REFUND POLICY PAGE.
SEND AN EMAIL TO INFO.MADEBYMODA@GMAIL.COM

CAN I CHANGE SIZE?

YES, SEND US AN EMAIL AT INFO.MADEBYMODA@GMAIL.COM AND WE WILL SORT IT OUT.

HOW DO I INITIATE A RETURN OR EXCHANGE?

EMAIL US AT INFO.MADEBYMODA@GMAIL.COM

IS THERE ANY RETURN AND EXCHANGE FEES?

WE TAKE A RETURN SHIPPING FEE OF 150SEK, HOWEVER IF YOU WISH TO EXCHANGE THE ITEM/SIZE IT WILL BE FREE OF CHARGE.

SIZE GUIDE

DO YOU HAVE A SIZE CHART?

YES, MOST OF OUR ITEMS HAVE A SIZE CHART ON THEIR PRODUCT PAGE

HOW DO I CHOOSE THE RIGHT SIZE?

WE HAVE A SIZE CHART FOR EVERY PRODUCT. IF YOU STILL CAN'T DESIDE WHICH SIZE, SEND US A DM VIA INSTAGRAM @MADEBY_MODA OR EMAIL US AT INFO.MADEBYMODA@GMAIL.COM AND WE WILL PERSONALLY HELP YOU OUT.
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